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             privacy policy




Image result for privacy policy



On Tuesday, the San Jose City Council is expected to adopt a new privacy policy and a building ordinance that will create a more environmentally friendly set of practices for new construction.
As part of a growing effort to increase technological security, the lawmakers will hear a report from city officials on the importance of a city-wide policy on data collection. Councilors will also vote on implementing a new ordinance that sets the city on track to meet its climate goals before 2020.
Privacy Policy
The city’s proposed new privacy policy is the first-of-its kind in establishing a set of “privacy principles” that are meant to increase the public’s trust in city officials as they collect data and valuable information from San Jose residents.
The six principles were approved by the Smart Cities and Service Improvements Committee in early June, and were developed by the Harvard Cyberlaw Clinic, a team of technology experts who are a part of the Berkman Klein Center for Internet and Society. The six principles assert that the city of San Jose strives to “value privacy, collect only what is needed, be open and transparent, give residents control over their data, share only what is needed, and design technology systems for privacy and security.”
“The city of San Jose used a combination of expert knowledge and public input to develop the privacy principles which are intended to guide city policies regarding how the city provides services through the collection, management, retention and sharing of data,” said Dolan Beckel, director of the office of civic innovation. “The Harvard team noted that while few cities in the United States have developed both privacy principles and a privacy policy, there is a need for such policy to guide still-emerging uses of identifying technologies and data.”
The city developed a “three pronged approach” in vetting its new set of privacy principles by creating a privacy working group, comprised of senior staff from various citywide departments, creating a privacy advisory taskforce, which is an oversight committee with eight members who meet quarterly, and by conducting public forums in English, Spanish and Vietnamese.
The city manager’s office will finalize the policy by the end of October. The City Council will hear an update after the winter holiday sometime by March 2020. Lastly, the City Council will hear an annual update in June 2020 to “assess the city’s approach, deliverables, and set the path forward for a citywide privacy policy,” according to Beckel.
San Jose Reach Code Ordinance
In an effort to comply with the city’s Climate Smart San Jose plan, city elected leaders will vote to adopt new building codes to “increase building efficiency, mandate solar readiness, and increase requirements related to electric vehicle charging stations,” according to city officials.
“The effects of climate change are devastating and increasing. To do its part to reduce greenhouse gas emissions and address climate change, the city adopted Climate Smart San Jose, which sets aggressive goals around electric vehicle adoption, solar installation, and zero net energy/carbon buildings,” said Director of Environmental Services Kerrie Romanow and Planning Director Rosalynn Hughey in a joint memo to the City Council. “The proposed reach code is designed to lower and eventually eliminate greenhouse gas emissions from new construction.”
The city’s climate plan aims to reduce greenhouse emissions drastically by 2020 by transitioning to 100 percent carbon-free base power. The proposed ordinance, called the San Jose Reach Code Ordinance, aims to increase building energy efficiency, will require building electrification and installation of “electric vehicle infrastructure” and solar energy. The new building code will apply to all “new residential and non-residential” construction in the city.
More than 45 cities and counties are considering adopting reach codes that require building and transportation electrification. If adopted, San Jose will join the other 19 cities in the Bay Area such as San Francisco, Oakland, and Fremont, that have adopted similar ordinances.
But critics of reach codes say they could drive up the cost of producing housing, which will worsen Silicon Valley’s housing crisis.
AB 1487
Also on Tuesday, San Jose housing officials will call on city leaders to endorse a state bill that, if adopted, will help raise funding for affordable housing in the Bay Area.
If enacted into law, the bill authored by San Francisco Democratic Assemblyman David Chiu — AB 1487 — will establish a new agency called the Bay Area Housing Finance Authority, which will be authorized to “raise and allocate new regional housing revenue,” according to housing officials, but would still require voter approval for such fiscal measures.
Potential funding sources include parcel and business taxes, general obligation bonds, regional commercial linkage fees, or grants. Certain taxes, such as parcel or business taxes, must be approved by two thirds of voters in that county first. In addition, the measures will need to be put on a ballot in at least four out of the nine Bay Area counties in order to be approved.
“The lack of affordable homes is at a crisis point in San Jose. Each night, approximately 6,000 people are unsheltered in the city,” said Housing Director Jacky Morales-Ferrand and Lee Wilcox, chief of staff to the city manager. “AB 1487 would create an entity that has the authority to seek voter-approval for new housing revenue, raise a regional commercial linkage fee, and administer funds.”
As one of the largest cities in the Bay Area, San Jose could receive a substantial new set of regional funds to “support and grow land acquisition, project development, preservation, and tenant protection programs.”
At least one San Jose legislator expressed concerns with allowing a non-elected body to raise taxes regionally.
“It’s basically a quasi government body that is not elected that will be able to put things on the ballot, such as taxes, that I am very concerned about,” said Councilmember Johnny Khamis, who plans to pull the item off the City Council’s consent agenda Tuesday for discussion. “It certainly takes away local control for taxation purposes. I’m not supportive of creating a new way of taxing citizens — there are enough ways of taxing already.”
The bill was recently sent to Gov. Gavin Newsom’s office for review.
The City Council will meet 1:30 p.m. Tuesday inside the council chamber at City Hall, 200 East Santa Clara Street in San Jose.
Contact Nadia Lopez at nadia@sanjosespotlight.com or follow @n_llopez on Twitter.































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   How to Speak to a Customer Service


A customer service representative


At some point, most of us make a telephone call to a company's customer service department. Whether it's to place an order or a complaint, dispute a charge, or ask a question, it's important to know how to communicate with customer service representatives.
In this intermediate-level role-play dialogue, you will get a better understanding of how to interact with a customer service representative. Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what you've learned. Grab a partner and start practicing.

Customer Service Representative: Hello, Big City Electricity, how may I help you today?
Mr. Peters: I'm calling concerning my electricity bill.
Customer Service Representative: May I have your account number?
Mr. Peters: Certainly, it's 4392107.
Customer Service Representative: Thank you, is this Mr. Peters?
Mr. Peters: Yes, this is Mr. Peters.
Customer Service Representative: Thank you, what can I help you with?
Mr. Peters: I think I've been overcharged for the past month.
Customer Service Representative: I'm sorry to hear that. Why do you think we charged you too much?
Mr. Peters: The bill is 300% higher than last month.
Customer Service Representative: I'm sorry to hear that. Let me ask you a few questions and then I'll see what I can do.
Mr. Peters: OK, Thank you for your help.
Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?
Mr. Peters: I usually pay about $50 a month.​
Customer Service Representative: Thank you. And how much did we charge on this bill?​
Mr. Peters: $150. I can't understand why.​
Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​
Mr. Peters: No, it was an average month.​
Customer Service Representative: I'm sorry. There certainly seems to be a mistake.​
Mr. Peters: Well, I'm happy you agree with me.​
Customer Service Representative: I'll contact a service representative to come out and check your meter. What's your address, Mr. Peters?​
Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​
Customer Service Representative: What's your phone number?​
Mr. Peters: 408-533-0875​
Customer Service Representative: I'm terribly sorry about the misunderstanding. We'll do our best to change this as quickly as possible.
Mr. Peters: Thank you for your help in clearing this up.
Customer Service Representative: Of course. Is there anything else that I can help you with today?
Mr. Peters: No, thank you. That would be all.
Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day.
Mr. Peters: You too! Goodbye.













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      Online for English



girl on laptop at cafe


Here is a text to help you speak some English online - even if it's not with a real person. You will hear the lines you see below. There is a pause between each sentence. That's where you come in. Answer the questions and have a conversation. It's a good idea to read through the conversation before you begin, so you'll know which questions to ask to keep up with the conversation. Take note that the conversation focuses on using the present simplepast simple and the future with 'going to'. It's a good idea to open the audio file below in another window, so you can read the conversation as you participat



Practice Conversation Transcript

Hi, my name's Rich. What's your name?
Nice to meet you. I'm from the United States and I live in San Diego in California. Where are you from?
I'm a teacher and I work online every day. What do you do?
I like playing golf and tennis in my free time. How about you?
At the moment, I'm working on my website. What are you doing right now?
I'm tired today because I got up early. I usually get up at six o'clock. When do you usually get up?
I think it's great you're learning English. How often do you study English?
Did you study English yesterday?
How about tomorrow? Are you going to study English tomorrow?
OK, I know that studying English isn't the most important thing in the world! What else are you going to do this week?
I'm going to attend a concert on Saturday. Do you have any special plans?
Last weekend, I went to visit my friends in San Francisco. What did you do?
How often do you do that?
When is the next time you are going to do that?
Thank you for talking to me. Have a nice day!
There is also an ​audio file of this conversation.

Example Conversation to Compare

Here's an example of the conversation you may have had. Compare this conversation to the one you had. Did you use the same tenses? Were your answers similar or different? How were they similar or different? 
Rich: Hi, my name's Rich. What's your name?
Peter: How do you do. My name's Peter. 
Rich: Nice to meet you. I'm from the United States and I live in San Diego in California. Where are you from?
Peter: I'm from Cologne, Germany. What's your job?
Rich: I'm a teacher and I work online every day. What do you do?
Peter: That's interesting. I'm a bank teller. What do you like doing in your free time?
Rich: I like playing golf and tennis in my free time. How about you?
Peter: I enjoy reading and hiking on the weekends. What are you doing now?
Rich: At the moment, I'm working on my website. What are you doing right now?
Peter: I'm having a conversation with you! Why are you tired?
Rich: I'm tired today because I got up early. I usually get up at six o'clock. When do you usually get up?
Peter: I usually get up at six. At the moment, I'm learning English at an English school in town.
Rich: I think it's great you're learning English. How often do you study English?
Peter: I go to classes every day.
Rich: Did you study English yesterday?
Peter: Yes, I studied English yesterday morning. 
Rich: How about tomorrow? Are you going to study English tomorrow?
Peter: Of course I'm going to study English tomorrow! But I do other things!
Rich: OK, I know that studying English isn't the most important thing in the world! What else are you going to do this week?
Peter: I'm going to visit some friends and we're going to have a barbecue. What are you going to do?
Rich: I'm going to attend a concert on Saturday. Do you have any special plans?
Peter: No, I'm going to relax. What did you do last weekend?
Rich: Last weekend, I went to visit my friends in San Francisco. What did you do?
Peter: I played soccer with some friends. 
Rich: How often do you do that?
Peter: We play soccer every weekend. 
Rich: When is the next time you are going to do that?
Peter: We're going to play next Sunday.
Rich: Thank you for talking to me. Have a nice day!
Peter: Thank you! Have a good one!




















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